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Most people are happy with the care they receive from the NHS, but sometimes things don’t go quite as expected.  Everyone has a right to complain if they feel something has gone wrong, and for this reason the NHS has a Complaints Procedure which can help you to get the answers and explanations you are seeking. 

To make the system easier to navigate Healthwatch England have worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern. There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. For more information and to view the consumer guides click here

Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman has produced a series of animations to help explain the work they do, how they help to sort out complaints and what their role is.

Related Reports

Healthwatch England's second Annual Report to Parliament "2013/14 - Loud and Clear: making consumer voices heard" highlights Healthwatch's work to bring the voices of the public to the heart of decisions affecting health and social care, both nationally and locally.

The report "Suffering in Silence: listening to consumer experiences of the health and social care system" explores the public's experiences of making a complaint.