A campaign has been launched by Healthwatch Gloucestershire to find out about people’s experiences of mental health services in the county – in a bid to help improve support for patients and their families.

Over a quarter of all feedback given to Healthwatch Gloucestershire is about accessing or using mental health services and now the independent health and social care champion has launched a three-month engagement campaign to gather more feedback which will help shape future provision.

Julia Butler-Hunt, Healthwatch Gloucestershire’s Manager explained the reasons behind the new research work: “The feedback we get about mental health services continues to highlight the issues people are facing accessing certain services and the problems and concerns patients face when using the services for both low level illness and complex cases.

“We receive about 25% feedback on specifically mental health services, which is the highest number compared to other areas.  We know that the feedback is on all providers and services as well.  We are keen to hear from people who are currently using the mental health services or have been in the last two years.

“This feedback will be gathered in a report and presented to the highest decision-making board in the county – the Gloucestershire Health and Wellbeing Board.”

Healthwatch Gloucestershire wants to find out:

  • People’s views on the current provision and gaps
  • Areas of good practice
  • Areas for improvement
  • How local people maintain good mental health

A team of trained volunteers from Healthwatch Gloucestershire will also gather feedback by visiting local support groups, drop-in sessions, carer support groups, and engage with people in the community through local voluntary and community organisations.

People can also take part in an online survey: https://www.smartsurvey.co.uk/s/mentalhealthgloucs/

Hard copies are available on request.  The survey closes on 16 March 2019.  For more details contact the team at Healthwatch Gloucestershire on 01452 504989 or freephone 0800 6525193; email info@healthwatchgloucestershire.co.uk or visit www.healthwatchgloucestershire.co.uk

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