Healthwatch Gloucestershire understands that, following inspections of Gloucestershire Royal Hospital (GRH) and Cheltenham General Hospital (CGH) by the Care Quality Commission (CQC) earlier this year, the overall rating for Gloucestershire Hospitals NHS Foundation Trust remains ‘requires improvement’.
We are encouraged to see that, of the areas assessed, nine have improved since the last inspection from ‘requires improvement’ to ‘good’, and other improvements made mean that 73% of the ratings are now either ‘good’ or ‘outstanding’.
Healthwatch Gloucestershire continues to be involved in the Gloucestershire Hospitals NHS Foundation Trust’s Patient Experience Group. The Group is focused on gathering and using patient experience to bring about improvements to services. We welcome the Chief Executive’s comments in the Trust’s Quality Account published last month that ‘one of the most important measures of how the Trust is doing when it comes to quality of care is what patients tell the Trust about their experience of its services and its staff.’
Healthwatch Gloucestershire is concerned about the rising proportion of patients spending more than four hours in the Emergency Department, and will continue to work with the Trust, commissioners and NHS Improvement to ensure that patients’ experiences of these delays form part of the continuing scrutiny of the Trust’s performance.
As the independent champion for people using local health and social care services, Healthwatch Gloucestershire listens to what people like about services and what could be improved and share their views with those with the power to make change happen.
Julia Butler, Healthwatch Gloucestershire manager, said: “We would encourage people in Gloucestershire to speak to us about their experiences of any NHS or social care service, and help make them better for them, their friends and family.
“It’s quick and easy to get in touch – people can phone, email, or contact us online. Just a few moments could make a big difference.”