01452 504989 or 0800 652 5193 (Freephone) info@healthwatchgloucestershire.co.uk

Healthwatch Gloucestershire, the independent health and social care champion, wants to know what you think about Care at Home services in the county. They will use your feedback to help drive positive change and improvement in Gloucestershire’s social care services.

If you use home care services, for yourself or a loved one, or you are employed as a home carer or you provide home care services, Healthwatch Gloucestershire wants to hear what you think good care looks like – what works well and what could be improved. They also want to know how you find and access Care at Home services.

You can share your feedback during February by completing an online survey, joining an online discussion group, or arranging a one-to-one conversation with a member of the Healthwatch Gloucestershire team. Your feedback will be confidential and can remain anonymous.

Join an online focus group

These small discussion groups will take place via Zoom (more dates and times may be added if required). If you want to take part, get in touch with Healthwatch Gloucestershire by calling Freephone 0800 652 5193 or email info@healthwatchgloucestershire.co.uk.

For people receiving care and unpaid carers:

  • Monday 7 February           2pm-5pm
  • Tuesday 15 February        10am-1pm
  • Monday 21 February         10am-1pm

For paid care workers:

  • Thursday 10 February       10am-1pm
  • Wednesday 23 February   2pm-5pm

For service providers:

  • Thursday 17 February       2pm-5pm

Complete an online survey (closed 14 March 2022)

  • For people receiving care and unpaid carers: smartsurvey.co.uk/s/gloscare
  • For paid care workers: smartsurvey.co.uk/s/gloscareworker
  • For service providers: smartsurvey.co.uk/s/gloscareprovider

Talk one-to-one

If you would prefer to talk to someone over the phone, contact Healthwatch Gloucestershire to arrange a call. Freephone 0800 652 5193 or 01452 504989 or email: info@healthwatchgloucestershire.co.uk.

Suzie Compton, Healthwatch Gloucestershire Engagement Officer, explained why they want to hear your views: “Over the last two years, we’ve heard from people who have received wonderful care and support in their own home and from others who felt their care was not so good. We have also heard from people who have struggled to find helpful information about Care at Home services. We believe that health and care providers can best improve services by listening to people’s experiences, so we are now investigating Care at Home services in more depth. We will share our findings with those who provide and commission care in Gloucestershire, so do get involved as your voice really will make a difference.”

Find out more about this project on our projects page, or share your feedback about any aspect of health and social care via our Talk to us page.

[Updated 30 March 2022]