Our Work

Healthwatch Gloucestershire’s Work Plan

Each year local Healthwatch organisations have to agree their annual work plan priorities for the forthcoming year as well as its programme of work.

Our approach to priority setting is one which recognises that Healthwatch sits inside the health and care system.


Priorities for Healthwatch are identified in a number of ways:

Local people are encouraged to identify areas of concern and bring these to the attention of Healthwatch by telephone, email or letter, or attendance at local events.  Where particular issues are not within Healthwatch remit, people are always advised on the right agency to contact for help.  Local people can also complete an annual survey promoted across the county through existing contacts and networks to find out what they think is important.

Partnership working is key to Healthwatch philosophy, so local service user organisations suggest areas of work, and timescales for completion.  This avoids duplication of effort.

The Local Healthwatch Board, volunteers, and staff will be involved with consultation and planning workshops so that analysis of data collected throughout the year as part of ongoing engagement activity is achieved.

Commissioners in both Health and Social Care also assist Healthwatch in identifying any specific topic related priorities.  We also take consideration of existing local needs assessments (for example Joint Strategic Assessment).  An ongoing dialogue with stakeholders through forums including the Health and Wellbeing Board, Health and Care Scrutiny Committees, Clinical Commissioning Group Governing Body and voluntary sector groups and forums etc. is key to identifying ‘system’ priorities.

Priorities for 2019/20

This year Healthwatch Gloucestershire’s priorities for 2019/20 have been agreed using these processes.  They are:

Children & Young People

What we want to do

To gather experiences of young people and their carers who move between children’s health and social care services into adult services.


Through engagement with young people, carers and other agencies there is concern around how young people are supported to move between children and adult services.  There are also differences around the age at which a child moves into adult services, which we want to understand more.

Mental Health & Wellbeing

What we want to do

Understand the integration between mental health support services and those services providing support for people with substance misuse issues, by listening to the experiences of service users, carers and family members.


Through our engagement with members of the public, we have heard from an increasing number of people about the lack of support and integration between services for people accessing mental health services and drug and alcohol help and support.

Lonely & socially isolated people in care homes

What we want to do

To listen to the experiences of care home residents who consider themselves to be lonely or socially isolated and to learn about what is in place to reduce social isolation in care homes.


Following a piece of engagement work, Healthwatch Gloucestershire found that although there are many opportunities for care home residents to take part in social activities, some residents still considered themselves to be lonely.  We want to understand why this is.

Healthwatch Gloucestershire will also monitor work being done across the health and social care landscape in Gloucestershire.  It will do this through its statutory seat on Gloucestershire’s Health and Wellbeing Board and through the partnership of Gloucestershire’s Integrated Care System.

How we work

Read about what methods we use to collect and process data for our work and the reasoning behind it.

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01452 504989 or
0800 6525193 (freephone)

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