Enter and View: Gloucestershire Royal Hospital
Enter and View visits are a way that we can gather information about services and collect views of service users, their carers, staff and relatives.
Following on from our visits, we have made some recommendations to the service provider based on the feedback we have received and what we observed.
Key findings
- Overall, the patients gave positive feedback about staff on the ward regarding communication and encouraging them to do as much as they could for themselves.
- On Ward 3B, we heard that concerns were not always dealt with in a timely way. IT issues also impacted on this in relation to medication.
- The relatives and carers we spoke to gave mixed reviews about the care being provided to their loved ones. Negative feedback was generally around communication.
- We found low awareness of Martha's Rule (also known as Call for Concern or Call 4 Concern) amongst patients.
- Staff generally reported feeling supported and enjoying their jobs.
- A key issue arising from staff and patients was discharge.
- Getting doctors to come to the wards was a challenge.
- Other issues highlighted were bed space in community hospitals, care homes and home care packages.
- We heard mixed feedback about food quality but generally people felt they had choice.
Download our full Enter and View reports below.
Downloads
Sarah Mather and Adam Curtis, Divisional Director of Nursing, Surgical Division and T&O Matron said:
We would like to thank staff and volunteers from Healthwatch Gloucestershire for their visit, observations and recommendations (outlined within their reports). The staff across the Trauma and Orthopaedic wards valued the time the volunteers spent discussing the wards and care provision. As a speciality the 3 inpatient wards are both keen and committed to quality improvement for both the patient and relative experience. We recognise that being in hospital can be a daunting time for all involved and that as a service we have a privileged and vital role in making sure patients and families are afforded a high quality and safe service.
As a team, we appreciate all the feedback and recommendations provided within the reports and have made sure all staff across the multi-disciplinary team have access to them. We look to work on all recommendations to support the ongoing improvements to our service.
