Using AI in health and social care: share your views
Artificial intelligence is becoming an increasingly common part of health and social care.
We want to know what you think about this, including whether AI is improving access, communication and understanding, as well as any concerns around accuracy, trust, privacy or the impact on human interaction.
How is AI currently being used?
Health and social care organisations may use AI for a variety of reasons, including:
- GP booking systems
- note-taking during consultations
- automated administration
Some people report that AI-assisted note-taking allows health professionals to focus more fully on the conversation, making appointments feel more personal and attentive.
Others have raised concerns about inaccurate records, whether they have given meaningful consent for AI to be used, and whether technology is replacing valuable human interaction.
In social care, similar questions exist around digital assessments, automated processes and the use of AI technology to access support, although these experiences are less understood.
Patients are also using publicly available AI tools such as ChatGPT to:
- understand symptoms
- interpret medical information
- seek advice before deciding whether to access services
Recent findings from Healthwatch England indicate that people are often turning to AI because they are struggling to access NHS services or have had poor experiences with traditional routes of care.
