Enter and View: Old Vicarage
Enter and View visits are a way that we can gather information about services and collect views of service users, their carers, staff and relatives.
Following on from our visit, we have made some recommendations to the service provider based on the feedback we have received and what we observed.
Key findings
- The Old Vicarage provides daily opportunities and special events for residents, both inside the home and in local community.
- It has good relationships with local healthcare professionals, in order to meet the needs of the residents, e.g. with District nurse, palliative team, catheter care and the GP visits every Monday.
- A new building is being constructed next to the Old Vicarage for residential care purposes. This expansion of facilities and capacity is being developed concurrently with the training of new staff.
What people told us
- One person wished for more activities.
- At the time of our visit, a school visit was in progress, with several residents watching the children's activity. One said, 'it is always delightful when the children visit'.
- One resident, who was part of a conversation with the manager and our volunteers about support, said to the manager ‘if there is you and me, then I know everything will be alright’.
- A visiting relative said that she was very happy that her mother was at this home, and that her mother, although dubious at first, was now settled after only a few weeks and very happy.
Downloads
If you need this report in a different format, please email info@healthwatchgloucestershire.co.uk or call 0800 652 5193.
Daria Koeller, manager of the care home, said:
"We thank Healthwatch Gloucestershire for their observations and recommendations. We remain committed to continuous improvement, ensuring the highest standards of care, safety, and resident wellbeing. Our service values community involvement, staff responsiveness, and resident-centred care practices. All feedback is appreciated and will be incorporated into our ongoing service development."
