Enter and View: Kingsley House

Enter and View visits are a way that we can gather information about services and collect views of service users, their carers, staff and relatives.

Following on from our visits, we have made some recommendations to the service provider based on the feedback we have received and what we observed.

Key findings

• The visiting team was warmly welcomed by all into the home. Staff and residents were friendly and approachable throughout the visit.
• Staff were generally described as "warm" and "friendly". We only heard from 1 resident who was unhappy with staff and the care being provided. We were informed that the manager was working with him to address these issues.
• The home provides activities and special events both inside the home and local community.
• The home works in a multi-disciplinary way to meet the needs of the residents, e.g. with visits from a nurse practitioner and local GP, access to E-Zec the non-emergency transport, mobile hairdresser, and others.
• The food looked appetising and seemed to be enjoyed by residents, who all were given a choice of what to eat.
• The home was taking proactive steps to gather feedback from residents and families through involvement in care planning and meal planning, as well as through a "polling station" and a comments box.
• The basement floor consisting of a staff room, toilet and 3 resident bedrooms is in need of some renovation/redecoration.
• Personalisation on basement bedroom doors (such as name, photo, likes/dislikes) appeared to be lacking compared to bedrooms on the first and second floor.
• There are a number of visual cues that could be improved upon, particularly for those residents with dementia: Contrasting colours of handrails, floors, walls, doors, toilets etc.
• Some bedrooms contained clocks that displayed the time, day and date but there were none in communal areas or at the entrance.
• We could not observe any marked out Blue Badge parking spaces in the car park which was full.
• Non-Emergency Patient Transport (E-Zec) is used for some residents to get to outpatient appointments at Gloucestershire Royal Hospital, however they have experienced a number of last-minute cancellations in recent months impacting on residents financially or causing them to miss appointments due to relying on availability of private wheelchair accessible taxis in a rural area.

Download our full Enter and View report below.